FAQ

Frequently Asked Questions

1. Why do you use steam cleaning over, dry cleaning or other methods?
2. How long does it take for the carpets to dry?
3. How many times a year should I have my carpets cleaned?
4. I get a lot of coupons in the mail advertising $9.95 a room or even cheaper, why shouldn't I call them instead of a company like yours?
5. When you get to my home, will I know what the end result will look like?
6. Will I get the best possible job done, by your company every time I schedule a job with you?
7. How much is the cost of cleaning?
8. How long will it take to get my rugs back?
9. Do I need to remove furniture off my rugs prior to arrival?
10. I am moving. Can you deliver my rug to a new address ?
11. Can you store my rug after its cleaned?
12. Do you have insurance for my rugs when they are picked up and stored in your facility?

1. Why do you use steam cleaning over, dry cleaning or other methods?
Steam cleaning or hot water extraction, if done properly is the best method to deep clean dirty carpet. We prespray all carpet wit a chemical that fits the needs of your type of carpet, then steam clean and rinse all the chemicals and dirt from your carpet, which goes into a waste tank in our van, leaving no residue or resoling of your carpet.

2. How long does it take for the carpets to dry?
This Depends on numerous things such as:
    1. Thickness of carpet (longer time)
    2. Thinner less weight carpet (shorter drying time)
    3. After the cleaning, keep the house cooler than normal  because after we clean the carpet the temp inside the house will rise due to the steam. Less humidity will result in a faster drying time.
    4. Depends on how dirty the carpet is, and how many times we have to go over the carpet.
    5. But to answer the question anywhere from 3-4 hours for thin carpet and up to 12 hours for thick carpet.
Also its best to keep all furniture that was moved from the carpet, off for at least 24 hours.

3. How many times a year should I have my carpets cleaned?
Most carpet warrantys say to have your carpets professionally steam cleaned once a year. Also depends on how many people live in your home, and how many pets you have, I recommend twice a year.

4. I get a lot of coupons in the mail advertising $9.95 a room or even cheaper, why shouldn't I call them instead of a company like yours?
Companys that advertise cheap like that have a lot of pressure on their employees to add on sales. They charge extra for pre-spraying the carpet, extra for the carpet spotting, or they could not make a profit. My price I quote is complete, there are things that cost extra, like kool-aid removal, stain guarding, or any carpet repairs that are requested.

5. When you get to my home, will I know what the end result will look like?
Yes, I will walk through your home and tell you my opinion on what stains will come out, and which are permanent.

6. Will I get the best possible job done, by your company every time I schedule a job with you?
YES.

 

7. How much is the cost of cleaning?
Oriental and specialty rugs are all unique and different. Please call us or submit your information in a quote form provided for a free estimate for your particular rug.

 

8. How long will it take to get my rugs back?
It takes between 5 to10 business days, depending on the rug and the particular repair and cleaning being done. For your convenience, we will be happy to schedule a delivery date and time when we pick up your rug.

 

9. Do I need to remove furniture off my rugs prior to arrival?
We will gladly move most furniture pieces to safely retrieve your rug; however, some particularly heavy pieces, such as pool tables need to be moved prior to our arrival. We also request you remove all small breakable items from the tops of all furniture that will need to be moved.

 

10. I am moving. Can you deliver my rug to a new address ?
Yes. We can deliver to your new address as long as it is in our service area.

 

11. Can you store my rug after its cleaned?
We store your rugs free of charge for the first month after cleaning. We then charge $20 monthly.

 

12. Do you have insurance for my rugs when they are picked up and stored in your facility?
Yes. Our insurance covers your property, when it is entrusted to us for repair, service and storage.

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